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Lightning Download™

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NOTE: Several of us will be out of town from August 8 to August 15 for a funeral in the family. I am unsure if we'll be able to check email while away. Sorry for any extra delays.

We keep working to keep up with all your email, but it can sometimes take a day or two to get a reply (especially if you send mail over the weekend), so please check the help below--if you can find the answer in our online support database, that will be much faster!
 

    Online Support Options
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Many of the most common questions and problems are answered in the following:
  • Frequently Asked Questions

    • Finding answers in any of those places is much faster for you than waiting for an email response! Please check these before sending mail--most of the common questions are already answered!
     

        Contact Us
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    via Email:
    While we try to answer all email (especially for anyone having problems), due to the large number of messages, not everyone may get a personal response. And it can take a day or two to get any response--especially for email sent over the weekend.

    TIP: Especially if you're reporting a bug, make sure you have the newest version of Lightning Download.

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    HELP:
    Technical Support
    email - All Users
    email - Registered Users Only Type your registration code at the top of the email for priority Tech Support.
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    LOST REGISTRATION CODES:
    The first 10 digits of your registration code should be visible on the "About Lightning Download" Window. Please include this with your email if possible.
    If that number isn't available (hard drive failure, virus, etc.), please include the email address you used to register, your name, and/or your order confirmation number.
    email
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    ORDERS:
    Order Questions, Bulk Purchasing, Site Licenses, etc.:
    email
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    OTHERS:
    Business, Distribution, Press, Praise, and anything else.
    email
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    BUG REPORTS:
    Bugs or Suggestions:
    (these messages all read, but aren't given as high a priority for responses as help requests--if you do need help, or need a faster response, use the HELP item above, or another item in this list.)
    email
        Mail and FAX
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    via Fax:
       1-509-443-6326

    via postal mail:
       Headlight Software, Inc.
       PO Box 30473
       Spokane, WA 99223 (USA)

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